Questions?
We know that sometimes you want to know a little more before booking in an appointment, particularly if it’s your first time seeing a psychologist.
We hope this information helps, but if you have a question that isn’t answered here, you can email us at [email protected].
How long will my session be?
Treatment sessions last for 50 minutes.
What happens in the first session?
If you haven’t seen a psychologist before, it may feel a bit daunting to come to your first session. You don’t need to worry about what to say and how much; it’s up to your psychologist to guide you and ensure you feel at ease.
Although each first session is a little different, there are some steps that are always covered. Your psychologist will make sure that you have time to ask any questions you may have around confidentiality to ensure you are comfortable. From there, the first session is an opportunity to talk about whatever is on your mind or any particular areas you may want to focus on. Or, if you prefer, your psychologist can guide you from the start, with exploratory questions around areas of your life, such as your background, family, relationships and significant experiences. The first session is really an opportunity for your psychologist to get to know you and also share ideas on how you might work together.
Do I have to tell you everything?
No. Your treatment is directed by you. Your psychologist may suggest that they can see benefit in looking at particular aspects of your life, but it is up to you as to whether you want to or not. Your psychologist will never pressure you to discuss things you don’t want to.
Will the things we discuss be confidential?
The information you provide during treatment is and will remain confidential. We will not disclose this information unless:
you consent to the disclosure;
we are required to provide it by law (for example, if a court orders that we provide it); or
there is a perceived significant risk to life or harm to you or others.
If you have a mental health treatment plan, your psychologist will write a brief report to your GP at the end of each referral. This letter is covered by medical confidentiality and will only disclose information that is relevant for your GP to know.
If you have any questions as to the confidentiality of your treatment, please speak to your psychologist.
How frequently will I need to see my psychologist?
It will depend on your circumstances and, particularly, what you’re comfortable with. Your psychologist may recommend a level of frequency but ultimately it is up to you. Initially, to gain some momentum, many patients will start with weekly or fortnightly sessions, and may drop back to less frequent sessions.
Which types of therapies will be used?
This is a discussion your psychologist will have with you. It is common for psychologists to blend approaches from different therapies. If you have an interest in a particular therapy, let your psychologist know.
Treatment
Appointments
How do I make an appointment?
For existing clients, appointments are made online through this website. If you can’t find an appointment, please send us an email at [email protected] with the time(s) you were hoping to book an appointment and we’ll let you know if something opens up.
If you’re a new client, please send us an email at [email protected] and we’ll be in touch.
Can I be put on a waiting list?
Yes. If we’ve told you that we’re currently at capacity, we may be able to place you on our waiting list. We’ll do our best to accommodate you, but can also recommend other psychology practices if we are unable to book you in within a reasonable period.
What are your fees?
Our fee is $245.00 per session. The Medicare rebate on this fee is $141.85.
What payment methods do you accept?
Except by prior arrangement, we only accept payment by debit or credit card. Credit card details are provided through our intake and booking service and your fees will be deducted automatically after each appointment. A receipt for your payment will be issued to you by email.
What happens if I need to cancel an appointment?
If you cancel your appointment with less than 24 hours notice, a cancellation fee equal to your appointment fee may be charged to you.
Can I claim on Medicare?
To claim on Medicare, you’ll need your GP to provide you with a mental health treatment plan (sometimes referred to as a mental health care plan). Once you have your plan, you’re entitled to claim against six psychology appointments. After these initial appointments you’ll need to have a review with your GP, and they may then approve an additional four appointments. You can only claim a maximum of 10 psychology appointments in a calendar year. For more information, see www.healthdirect.gov.au/mental-health-treatment-plan.
Can I claim on private health insurance?
Some private health insurers cover psychology treatment. You would need to contact your health insurer to check your eligibility according to your specific level of cover. Private health insurance can’t be used in addition to Medicare for the same appointment, but it can be used instead of Medicare or when your allocated Medicare rebates have been claimed.